The Quality Pocketbook

 The Quality Pocketbook is for those who have not yet launched a quality initiative or who need to revive an existing one. It begins by defining quality and TQM and explaining their importance. The link to profitability and the cost of quality are then reviewed. The author, a consultant and lecturer (he is the subject leader for MBA degree programmes), next looks at the implementation process. Benchmarking and performance measurement are crucial to the success of quality programmes and these are dealt with in separate chapters. The closing chapters deal with ISO 9000 and TQM in Europe. The useful checklists and the numerous charts and diagrams add clarity to what, for many, can be a complex area.