3rd edition
Kate Williams
Co-director of the Learning Approach, a training and resource consultancy specialising in developing managers.

Praise for the second edition: 'Excellent text for students or practitioners looking to develop or refresh their skills. This new edition provides a practical and user friendly guide to the essentials of management.'
Mike Crothers, ILM Lead National Manager

Now fully revised and in its third edition, this comprehensive best-selling text, Introducing Management: A Development Guide, explains the principles and practice of management and is ideal for both new and existing managers to assist them in their role. The text incorporates the latest innovations in management thinking and reflects the changes within the management standards. This is an essential resource for those undertaking qualifications at S/NVQ at Level 3.

The learning development is clearly structured in each chapter to include:- Objectives, Insights, Case Studies, Examples, Review Your Learning, Back to Work, allowing the user to check their understanding and apply the concepts and principles to their own work situation

Winning Knowledge Management Strategies for the Public Sector

Niall Sinclair
Former Director, KM Public Domain Initiatives, the Institute for Knowledge and Innovation, George Washington University

Niall Sinclair is a well-known, former high-level official in the Canadian Government

Offers a new insider perspective on gaining buy-in for large scale KM projects

Contains case studies and research data from successful public-sector KM implementations world-wide

Stealth KM presents an innovative way to drive successful knowledge management initiatives in the public sector. Niall Sinclair, a well-known, former high-level official in the Canadian Government, proposes a technique that has been proven to work in his own governmental area of 20,000 employees, and that enables executives and professionals, especially those in government and public institutions, to implement KM programs successfully.

Readership: Senior executives in corporate and government sectors; professionals in knowledge management, organizational behavior and development professionals, and systems theory; HRD and OD professionals

Theory, Implementation and Success

Linda Holbeche
Director of Research, Roffey Park

Defines the 'high performance organization' and discusses the impact of change on the business environment

Offers tools and solutions for managing change and guidelines on how to achieve sustainable high performance

Outlines change and organizational theory in a structured and thought-provoking way

Text is based on extensive research on UK and international organizations

Change is now so commonplace that people no longer talk in terms of the "whitewater epoch". Every sector of the economies of the developed world has experienced huge swathes of change in the last decade of the twentieth century alone. Increased global competition, aided and abetted by technological advances, has led many organizations to seek to re-invent themselves in the hope of being able to survive and thrive. In mature sectors in particular, where the pace of consolidation is accelerating, organizations have had little option but to grow through acquisition or be absorbed. Whether the change is labelled "continuous process improvement", "restructuring", "downsizing" or re-engineering", to employees, change usually brings with it added pressures, job insecurity and a consequent loss of commitment to the organization.

Understanding Change: theory, implementation and success argues that strategic change in the new millennium will be geared increasingly to achieving sustainable high performance, rather than just short-term gains. Most theorists now agree that the real challenge of change lies in gaining employees" willingness to commit to the change effort. Change leaders at every level need to be able to understand the elements at work in any change process, and to use judgement about the style of leadership required to give the change effort the best chance of success.

Understanding Change: theory, implementation and success provides an overview of change and organizational theory, leading in particular to the author"s definition of the "input" elements of the high performance organisation, based on extensive research into UK and international organisations. It also contains a section looking at the management of change, with case studies illustrating approaches to managing change which are conducive to achieving sustainable high performance.

In her companion book, The High Performance Organization- creating dynamic stability, the author explores some of the "how to"s" of building an organizational culture which is supportive of high performance in today"s challenging environment.

Readership: HR Professionals and OD specialists; Change Agents; Line Managers; Students taking Chartered Management Institute units on Recruitment and Selection, Managing Performance. MBA and Post Graduate courses.

Kimiz Dalkir
Assistant Professor, Graduate School of Information and Library Sciences, McGill University, Montreal, Canada

Highly practical treatment that links knowledge management, content management and information management seamlessly throughout the book

Author has over ten years’ experience in knowledge management/content management/information management in the corporate world

First textbook by a knowledge management professor

As knowledge management becomes embedded within organizations it becomes more important for students to understand its principles and applications. In this textbook, Dr. Kimiz Dalkir provides a comprehensive overview of the field on knowledge management with an emphasis on translating theory into practice. Working from a multidisciplinary perspective, Dr. Dalkir weaves key concepts, tools, and techniques from sociology, cognitive science, content management, knowledge engineering, cybernetics, organizational behaviour, change management, and information science into a three-level approach to understand Knowledge Management from the individual, community, and organization levels. Using everyday language and clear illustrations, Dr. Dalkir integrates theory and practice in a highly accessible manner to provide students with a comprehensive and practical knowledge management skill set.

Case Studies from: IBM, Xerox, Siemans, Ericsson Canada, ICL, Thomas and Betts, Chevron/Texaco, British Petroleum, CIDA, Hughes Space and Communications, SUN, British Telecommunications, J.P. Morgan Chase, Buckman Labs , Nokia, GE, Viant, Xerox, Sigma, Hill and Knowlton , Teamware, U.A. Army, British Petroleum, Price Waterhous Coopers, Lybrand, KPMG, Mercedes-Benz , Monsanto, Northrup Grumman, Ford Motor Company, Accenture, Dell, Siemans Medical Systems

Readership: Students in Knowledge Management courses and programs in Business Schools, Library Science Schools, and Information Sciences/Computer Sciences Schools, departments, and programs worldwide; secondary market: students in Content Management and Information Management courses and programs

Evoking Excellence in Others
Second Edition

James Flaherty
New Ventures West, San Francisco, CA

New edition of a classic in the field of coaching-- 1st edition sold over 27,000 copies

Presents the fundamentals of coaching and offers practical ways to implement coaching programs in any organization

Revised and updated including new material on latest approaches, the effect of technology and other developments in the field

Praise for the first edition: “As interest in coaching grows, I think Flaherty’s book will come to stand out as a definitive work.” – Peter M. Senge

Coaching: Evoking Excellence in Others proposes rigorous methods of practice and self-observation in a relationship of mutual trust, respect and freedom of expression. It will probe you to rethink and possibly undo how you relate to your clients, your partner, your staff, your friends, and how you produce long-term excellent performance in yourself.
This 2nd edition includes new chapters on working with the body and what to do when we find ourselves stuck in our coaching efforts. These chapters, have been included to expand the coaches repertory and readiness to step into wider areas of engagement with clients. As with the previous edition these chapters have annotated bibliographies at their conclusion that will assist the reader in continuing their study. The appendix also has expanded list of self-observation exercises and practices as well as additional material that can be used in assessment.
This book will act as a learning guide for new coaches and master coaches who want to challenge their methods of partnering with clients. It is also applicable to managers intending to include coaching in their developmental roles with team members.
The author has led workshops in coaching, communication, leadership, and project management for more than 12,000 people. These have included participants from many Fortune 500 companies such as AT&T, FMC, Chrysler, Ernst & Young, Cargill, Levi Strauss and Coopers & Lybrand.

Readership: Primary:Coaches,practicing managers,training professionals Secondary: Executive coaching courses

Keith Porter
Lecturer, Westminster Business School, Westminster University, UK Paul Smith
Senior Lecturer at the University of Hertfordshire, UK Roger Fagg
Lecturer, Birkbeck College, London University, UK

Provides excellent coverage of the CIPD Leadership and Management Standards

Includes self-assessment exercises, exam questions, further reading and research

New edition of the best-selling Core Management by Winfield et al and companion text to Managing Information: Core Management by Bedward and Stredwick

This is a new and completely revised edition of the successful text published in 2000 entitled Core Management. The book provides excellent coverage of the CIPD syllabus for three core areas of the CIPD syllabus. New end of chapter website links are included. The text is written in an easy-to-read style and each chapter is linked to other relevant parts of the book.

Readership: CIPD students on accredited programmes. Undergraduate Business Students specializing in HR and MA in HRM.

Second Edition

David Campbell
Senior Lecturer in Strategic Management, Newcastle Business School Tom Craig
Glasgow Caledonian University

· Questions, acitiviteis and assignments included
· Strong emphasis on case materials to enable students to understand how theory is applied in business organizations
· Cases feature BT, Nestle, Rover Group, Philip Morris, Toyota and a number of not-for-profit organizations

This new edition of Organisations and the Business Environment provides a completely revised, extended and updated edition of the original successful text. It provides contemporary and comprehensive coverage of the subject matter which is highly relevant to business and management students at undergraduate, postgraduate and professional levels. The text is written in a clear and concise style, illustrated with topical examples and data.

Organisations and the Business Environment (second edition) comprises four sections:

Business Organisations ¡V discusses the evolution of organisational and managerial theories and concepts with particular emphasis on their relevance in the 21st century. The different types of organisations and their missions, visions, goals and objectives are examined.

The External Business Macro-Environment ¡V describes and considers the political, economic, socio-cultural, technological, ecological and legal influences on organisations, utilizing the PESTEL framework of analysis. This section includes a review of the internationalization of businesses and examines the role of GATT and the WTO, single markets and trading blocs.

The External Business Micro-Environment ¡V provides a review of the market system and the nature of supply and demand. Market structures are examined in the light of monopolistic regimes and working for competitive advantage. The impact of government intervention is explored via regulatory bodies, privatization, and nationalization programmes.

Business Management ¡V explores the major aspects of contemporary business organisations, including corporate governance and business ethics. In particular, this section tackles the areas of structure, culture, change, quality management and the principal functions of organisations.

This textbook is a user-friendly resource with end of chapter questions, activities and assignments to consolidate learning. Its strong emphasis on topical examples enables students to understand how theory is applied in business contexts, including, GlaxoSmithKline, BT, Scottish and Newcastle, Hanson plc and a number of not-for-profit organisations.

There is additional Tutor Resource material, including presentation slides, data charts, chapter summaries, questions and answers.

"An excellent book...good use of learning objectives, questions and potential assignments."
Paul Blakely, Lecturer, University College of Warrington.

Readership: First and Second year Business Studies undergraduates, HNC/HND/CMS Business and Finance students. Business Environment courses.

Adrian Mackay
Managing Partner of Duncan Alexander & Wilmshurst marketing & training consultancy, on the Faculty of the Chartered Institute of Marketing, and a former Senior ISBA trainer, UK

a realistic approach to helping today’s manager make a difference

practical and comprehensive resource for today’s busy manager

reflects the current trend in private training provision for greater inclusion of mentoring and confidence building in management development training

In order to get the best out of people in organisations, managers need to address the fundamental principals of people management: those of motivation, ability and confidence building. This proposed book aims to bring together clarity and understanding of these three main areas in one text with anecdotes and practical examples to enable managers to gain demonstrable improvements in organisational performance through their people. The material will be underpinned with just enough theory to establish a rationale for practice. While a highly practical text, the aim is to meet many of the learning outcome requirements of the Certificate in Management and Diploma in Management people management / empowerment modules

David Pardey with a foreword by John Adair.
Published by ILM

Written specifically for existing and aspiring team leaders, Leading Teams covers all the key leadership topics in straightforward and accessible language.

Leading Teams is an ideal resource for candidates studying an ILM programme, but is equally useful for individual team leaders keen to develop their knowledge and understanding of the role as part on their continuing professional development.

Buy more than 20 copies for only £11.99 each or 100 or more copies for £11.70 each

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