This book explores change from the perspective of the organisation and from the individual manager. It considers how change affects organisations; how they respond to changes in the business environment, influence that environment and use change processes to gain competitive advantage. It explores the role of the change agent, and introduces tools and techniques for planning, launching and managing change programmes successfully. It describes the impact of change on individuals and emphasises the role of the manager in supporting individuals through the change process.

Why change?

The Conditions for Change

A Framework for Change

Individual and Organisational Change

Techniques for Sustainable Change

To gain competitive advantage all parts of an organisation must be able to talk to one another. It follows then that all managers must be, in some sense, financial managers who are able to speak the common language of finance. This book aims to provide learners with the necessary understanding to input into the financial management of their organisation.

Financial Planning

Planning the Business through Budgets

Pricing for Profitability

Monitoring Financial Performance

External Reporting

This book is about the skills of personal effectiveness and professional development. Learners are introduced to a wide range of tools and approaches that will enable them to realise their personal and work performance goals by improving the way in which they manage themselves. It highlights how managing yourself means taking responsibility for various aspects of yourself: how you learn and understand, how aware you are of your actions, feelings and preferences, how you build self discipline through managing your time and stress and how you balance your home and work lives.

Learning and Reflection

Personal Development and Self Awareness

Exploring Perspectives and Diversity

Time Management

Stress and Life Balance

This book focuses on the activities involved in initiating, planning, implementing and completing a project successfully. As well as covering the tools and techniques of project management, it also pays attention to the soft issues involved – how to manage the people side of project management.

What is Project Management?

The Project Terms of Reference

Project Planning

Effective Project Leadership

Project Completion

The red-hot competition for talented employees is still news. Employers everywhere recognise that they must evolve better recruitment, selection and retention strategies if they are to compete effectively with their rivals for the best people. This book discusses current practices in recruitment and selection and offers advice on how to take an approach that is strategically focused, effective, fair and based on best practice.

Essentials of Recruitment and Selection

Profiling the Role

Attracting the Best Applicants

Selecting the Right Candidate

Making a Good Start

Provides full details on how to use the Management Extra series

Explore ways in which you can build a culture of commitment, performance and learning

Improve your influencing skills and the level of influence you hold with organisational stakeholders

Use contemporary concepts and theories to analyse your approach to management and leadership and to identify areas for development

More and more managers are looking for customer focus to help fight the pressures of rising costs, global competition and falling sales. But it’s not simply a case of trying to get closer to your customers. There are more strategic decisions that if made can make your marketing more lean, more focused and more successful.

Managing Customers and Markets explores what market orientation means and the key things you need to be able to do as a manager to make a difference.

Understand market orientation and what it means for you Recognise ways you can contribute to customer value in your organisation. Explore how to improve customer satisfaction and customer relationships Evaluate your competitive advantage and changes that could be made to structure, products and services to enhance the offer Identify techniques for developing new markets and products.