Covers module DM43 of the Diploma in Management Level 4.

Maintaining and Improving Health, Safety and Quality

Section 1: Healthy and safe working

Topic 1 The physical environment and related legislation

Topic 2 The principles of risk assessment and accident prevention

Section 2: Quality of products, services and processes

Topic 1 Types of quality, quality systems, concepts and standards

Topic 2 Measuring, costing, and maintaining quality

Seciton 3: Continuous improvement and change

Topic 1 Pressures for, and influences on change and the change process

Topic 2 Change strategies, facilitating change, action plans and change management

ISBN
1 84308 132 6

Publication date
2003

This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer.

The Language of Quality

Meeting Customer Needs

Quality in Health, Safety and the Environment

Quality in Operations

Techniques for Planning and Control

Author: Anthony Mitchell