Covers module DM41 of the Diploma in Management Level 4.

Managing Information and Communication

Section 1: Communication

Topic 1 Information management

Topic 2 Verbal communication

Topic 3 Technology and communication

Topic 4 Effective presentations

Section 2: Information and decision-making

Topic 1 Collecting information

Topic 2 Presenting information

Topic 3 Storing and interrogating information sources

Topic 4 Interpreting information and the decision-making process

Topic 5 Basic decision-making tools

Topic 6 Basic financial decision-making tools

Section 3: Facilitating meetings

Topic 1 Do we really need another meeting

Topic 2 Effective participation at meetings

Topic 3 Chairing meetings

ISBN
1 84308 130 X

Publication date

The discipline of Knowledge Management (KM) is becoming established as a key productivity enabler in today’s modern organisations. This book describes how KM can be applied at a team and project level: at all scales from small teams working on discrete activities, to large multi-company construction and development projects. The book includes some of the KM techniques that can be applied to projects, such as Peer Assists, Project Retrospects, Technical Limit meetings, KM self-audits, and KM plans. It is illustrated throughout with examples from successful organisations

This book explores the skills of communication and assertive behaviour and how they enable openness and honesty to be brought into a relationship. It looks at how to develop better working relationships by applying these skills in three specific areas: negotiations, meetings and conflict management.

Communicate to Connect

Behave Assertively

Make Meetings Productive

Negotiate Win-Win Situations

Provides a range of activities to help evaluate organisational communication systems and the importance of knowledge management;

Develops skills for leading and participating in meetings; produce clear written communications; plan and deliver effective presentations; explore and use a range of interviewing techniques.

Author: Patrick Forsyth