M3.32 Communicating One-to-One at Work

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Home > First Line Management/Level 3 > BPP Learning Media -L3 Award, Cert and Dip in First Line Management (incl. units for L'ship and Mgt) >

Effective communication is key to the success of any manager. This means giving and receiving information or messages in a way that avoids any mis-understanding and using the method - or combination of methods - best suited to the situation. The objectives of this workbook are to make you better able to

communicate effectively in one-to-one situations using the most appropriate method
understand the power of non-verbal communication and take it into account when you are both sending and receiving information
recognise and respond to body language and behaviour
conduct interviews effectively and with confidence

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M3.32 Communicating One-to-One at Work

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