M3.30 Understanding the Communication Process in the Workplace

Wherever you work, your organisation will need to communicate to a wide range of indivuals internally and with other organisations. Management is the art of getting things done through others, so you cannot manage unless you can communicate your objectives to the people through whom you intend to achieve them. The objectives of this workbook are to make you better able to

• understand how important it is that there is clear communication throughout the working environment
• recognise and overcome barriers to communication
• select and use the method of communication which is most suited to the circumstances
• check that messages are clearly received and understood, however they are sent