M3.26 Managing Performance

As a manager you may be expected to meet budgetary targets expressed in financial terms but very detailed performance targets are often much more practical. The objectives of this workbook are to make you better able to

• identify ways of measuring performance levels
• describe a range of methods for measuring performance
• identify stakeholder objectives
• identify and agree performance objectives with team members
• select the ideal performance measure
• monitor performance against targets
• make recommendations for improvement in performance