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M3.14 Managing conflict in the workplace (s)

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Home > First Line Management/Level 3 > JODA Training - Slides & Handouts >
Nearly all conflict in the workplace involves underlying emotional issues - the stronger the feelings the more difficult the resolution The objectives of this workbook are to make you better able to
  • use appropriate techniques to resolve conflict
  • manage your team to achieve positive relationships both with you and within the team, recognising and defusing conflict in the first instance wherever practical
  • differentiate between counselling, advising and supporting and mentoring
  • use successful mentoring techniques

RRP: £54.99
NOW: £34.95
M3.14 Managing conflict in the workplace (s)
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