M3.08 Managing Customer Service

« back

Home > First Line Management/Level 3 > BPP Learning Media -L3 Award, Cert and Dip in First Line Management (incl. units for L'ship and Mgt) >

In a highly competitive world every organisation is under increasing pressure to offer custoimers a better deal. The modern day aim of total customer satisfaction can only be achieved when every aspect of an organisation's activities is geared and committed to meeting the customner's needs. The objectives of this workbook are to make you better able to

explain the meaning and significance of customer care
identify internal and external customers
idenntify your customer's needs and any areas where you are failing to meet them
lead your team in raising the standard of customer care
ensure you and your team perform to a hoigh standard in customer contact situations.

RRP: £~~16.99~~

NOW: £15.99

Email a friend

Customer Reviews
Write an online review and share your thoughts with other shoppers!

Team Leading/Level 2

BPP Learning Media - Level 2 Award in Introduction to Business Improvement

Building 2 Success

Level 2 Award and Certificate in Team Leading

First Line Management/Level 3

BPP Learning Media -L3 Award, Cert and Dip in First Line Management (incl. units for L'ship and Mgt)

JODA Training - Slides & Handouts

Superseries 5th Edition

Middle Management/Level 4 - 6

BPP Learning Media - L5 Award, Cert. & Dip in Management (Incl. units for L5 L'ship and Mgt Quals.)

BPP Learning Media - Level 4 Award in Leadership

BPP Learning Media - Level 4 Award, Certificate & Diploma in Leadership & Management

BPP Learning Media - Level 4 Award, Certificate & Diploma in Management

BPP Learning Media - Level 5 Award and Certificate in Leadership

JODA Training - Slides

Management Extra

Other Specialist

Pocket Books

QCF Framework - NVQ Only - Level 2, Level 3 & Level 5

BPP Learning Media - Level 2 NVQ Certificate in Team Leading (QCF Framework)

BPP Learning Media - Level 3 NVQ Certificate in Management (QCF Framework)

BPP Learning Media - Level 5 NVQ Diploma in Management (QCF Framework)

Training Clips from el:Talking

Building Success 2 - CD

M3.08 Managing Customer Service

Newsletter

Customer Login

Contact Details

Secure Shopping