M3.01 Solving problems and making decisions slides (s)

It is often claimed that the most important things managers have to do are to solve problems and make decisions. The objectives of this workbook are to make you better able to

•     describe and analyse problems
•     identify the cause/s of problems
•     understand the need to collect information about problems
•     analyse munerical data
•     use statistics to enhance understanding of information
•     analyse qualitative information
•     generate a range of solutions and decide on the best one
•     use decision-making models
•     implement your solution and evaluate its effectiveness